Refund Policy

Facility/Room Rentals:

  1. No fee assessed if cancellation is due to the City cancelling.
  2. Weather related cancellations: the higher of $10 handling fee or 15% of the rental fee
  3. Full refund, less $10 handling fee, if cancellation 180 days prior to date of reservation.
  4. 60% refund (40% cancellation fee or $10 minimum fee handling whichever is higher) if 30-179 days prior to date of reservation.
  5. No refund if cancellation less than 30 days prior to date of reservation.
  6. Deposits will be refunded within 4-5 business days

Program/Registrations:

  1. No fee assessed if cancellation is due to the City cancelling or program change (i.e. low participation) or if participant transfers to another section (prior to 7 days of start).
  2. Full refund, less a $10 handling fee, if cancelled 30 days prior to program start date.
  3. 60% refund (40% cancellation fee or $10 minimum handling fee whichever is higher) if 8 – 29 days prior to program start date.
  4. No refund if cancellation is less than 7 days prior to program start date.

Memberships/Swim Passes:

  1. No refund if pass has been used.

Camp Cedar Falls:

  1. No fee assessed if cancellation is due to the City cancelling or program change (low participation) or if participant transfers to another section (prior to 7 days of start).
  2. Full refund, less $10 handling fee, if cancelled 45 days prior to program start date.
  3. 60% refund (40% cancellation fee or $10 minimum fee handling whichever is higher) if 1 – 44 days prior to program start date.
  4. If cancellation after start of CF Camp prorated weekly amount remaining less 40% cancellation fee.

Updated 10/1/2021